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Careers

ESPA is now in partnership with the UK - based The Hut Group (THG) - global leaders in health, beauty and fitness.

This partnership paves the way to an exciting new chapter in our journey and one which will further strengthen our position as global leaders in the luxury spa arena.

The Hut Group is built on a foundation of industry-leading technology, a world class team and a scientific approach to building global brands. The Hut Group are fast becoming the world's most important online retail organisation. 

The Hut Group's primary focus is health, beauty, prestige, and nutrition related consumer good and the company owns and operates many leading brands including LookFantastic.com, ESPA, Grow Gorgeous, Mio Skincare, Illamasqua and MyProtein.com - The world's #1 online sports nutrition brand. 

Backed by global giants KKR and Blackrock, The Hut Group's immediate growth plans include further significant investment in pioneering and innovative technologies, further acquisitions and further international expansion.

We are looking to recruit Formulation Chemists, Junior Chemists and Technical Managers to join our expanding team and drive forward our innovation agenda on our growing portfolio. ESPA, Grow Gorgeous, Mama Mio, Mio and Illamasqua. These roles will suit those wanting a career in beauty and are willing to flex between different product development responsibilities. The roles will stretch into new beauty brands acquisitions and their integration into the business and therefore will suit ambitious self-starters with varying levels of experience and expertise.

Categories of interest include Skincare, Haircare & Styling, Bath & Body, Suncare,  Fragrance and Premium Colour Cosmetics. 

We are looking to create a centre of excellence for Research and Development and therefore welcome applicants from a broad spectrum of experience and responsibility. Location is dependent on specific roles but likely to be based at our factory in Frome, Somerset.  

Work for ESPA
ESPA/THG - manufacturing Maintenance & Reliability Manager

ESPA/THG - Manufacturing Maintenance & Reliability Manager

Frome, England, United Kingdom · Operations


Position Summary 

THG's primary focus is health, beauty, prestige and nutrition related consumer goods. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, ESPA and MyProtein.com - The world’s #1 online sports nutrition brand.


Operations and Manufacturing are key functions at The Hut Group.


Due to rapid growth, THG is looking to recruit a Manufacturing Maintenance & Reliability Manager who will be responsible for the maintenance and reliability of all assets within the manufacturing department, providing both a reactive and pro-active, multi-skilled maintenance service on all equipment. You will be based at our site in Frome and will report to the Head of Engineering.


Position Responsibilities:

• Develop a high-performing Maintenance & Reliability team with a culture of continuous improvement through effective leadership and management to deliver operational excellence.

• Drive improvements in plant availability and performance, including costs, through the implementation of company engineering maintenance best practices across the manufacturing site.

• Own, develop and evolve the engineering Maintenance and Reliability strategy, implementing a common platform.

• As part of the site management team, develop an annual maintenance forecast, highlighting operational constraints and the value adding performance that Engineering can make.

• Liaise between functions to ensure team work, consistency, co-ordination and best practice to eliminate losses from poor practices or communication and to expedite learning.

• Create and manage Engineering budgets, both capital and operational.

• Produce weekly reports covering metrics and performance of the department and team.

• Line management of Engineering staff

• Recruit, train and develop the Engineering Technicians and Apprentices


Position Requirements

• Degree or NVQ4 in a relevant Engineering discipline or served a full engineering indentured apprenticeship.

• Significant practical engineering experience including a supervisory role managing people.

• Strong Leader with demonstrable experience in delivering results in a fast-paced manufacturing environment.

• Experience in the development and implementation of a best practise Maintenance and Reliability strategy.

• You will have experience in leading teams that display a strong culture of H&S and will have led various safety initiatives throughout your career.

• As a results-driven individual, you will be relentless in your approach for excellence and will have strong influencing skills to ensure others are fully engaged in your approach.

• You will possess excellent reporting skills and will communicate effectively across all levels of the business.

• Continuous Improvement will be at the heart of your work and you’ll be able to demonstrate how this approach has delivered success in other roles.

• Experience of working to appropriate health & safety standards and regulations.

• Excellent customer facing skills / customer focus.

• Able to prioritize in a complex, fast-paced environment.

• In depth engineering knowledge and willingness to train and learn new skills.

• Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.

• Experience in troubleshooting installation, fault finding, and repairs.

• Experience with Kaizen and Continuous Improvement Process.



Formulation Scientist / Formulation Chemist - Beauty Cosmetics

Formulation Scientist / Formulation Chemist - Beauty Cosmetics

England, United Kingdom · Prestige Beauty


POSITION DESCRIPTION


The Hut Group:

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building global brands, The Hut Group are fast becoming the world’s most important online retail organisation.


The Hut Group's primary focus is health, beauty, prestige, and nutrition related consumer goods and the company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, ESPA, Illamasqua and MyProtein.com - The world’s #1 online sports nutrition brand.


Backed by global giants KKR and Blackrock, The Hut Group's immediate growth plans include further significant investment in pioneering and innovative technologies, further acquisitions and further international expansion.


Due to expansion, THG is looking to recruit a talented formulation scientist to join our House of Brands team. This role will suit a rounded product developer capable and willing to flex between different cosmetic product development responsibilities. Categories of interest include Skincare, Haircare & Styling, Bath & Body, Suncare, Fragrance and Premium Colour Cosmetics. 


The role will stretch into new beauty brands acquisitions and their integration into the business and therefore will suit an ambitious self-starter.


As a formulation chemist you will be required to;

• Initiate the development process on new products;

• Develop/reformulate robust quality formulas meeting marketing's expectations.

• Lead the product development from lab to scale up.

• Perform variety of laboratory tests including stability and compatibility.

• Evaluate product properties through instrumental and other appropriate testing.

• Review materials and finished goods to determine chemical and physical properties.

• Create and/or review and approve technical documents to support developmental projects (i.e. ingredient statements, manufacturing formula card, cost formulas).

• Develop manufacturing processes for development projects

• Develop specifications for new and/or reformulated products

• Source and approve new and/or alternate raw materials.

You may also be required to coordinate the development of cosmetic products with co-manufacturers. You will;

• Ensure they meet the team’s expectations relating to performance, quality and safety.

• Lead the development process from briefing, formulation approvals, assisting with raw material and new technology research.

• Coordinate all cosmetic testing, support with the substantiation of product claims and maintain adverse event reporting processes.


POSITION REQUIREMENTS

Education: Bachelor of Science Degree in Chemistry or related field required. THIS IS A MUST HAVE

Experience:

• Must have 2-5 years of experience in product formulations; preferably in Skincare, Haircare & Styling, Bath & Body, Suncare, Fragrance and or Premium Colour Cosmetics

• Must have experience with laboratory equipment through laboratory experience.

• Must have experience of working in a manufacturing environment

• Strong data management skills, included expertise searching and establishing Excel databases.

• PM experience would be a bonus.


This individual must be a self-starter and team player, and must be able to work well with little supervision. Exhibit team player qualities of cooperation and coordination; professional interaction in all business contacts, all day, every day



Formulation Scientist / Formulation Chemist - Haircare

Formulation Scientist / Formulation Chemist - Haircare

England, United Kingdom · Prestige Beauty


POSITION DESCRIPTION


The Hut Group:

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building global brands, The Hut Group are fast becoming the world’s most important online retail organisation.


The Hut Group's primary focus is health, beauty, prestige, and nutrition related consumer goods and the company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, ESPA, Illamasqua and MyProtein.com - The world’s #1 online sports nutrition brand.


Backed by global giants KKR and Blackrock, The Hut Group's immediate growth plans include further significant investment in pioneering and innovative technologies, further acquisitions and further international expansion.


Due to expansion, THG is looking to recruit a talented formulation scientist to join our House of Brands team. This role will suit a rounded product developer capable and willing to flex between different cosmetic product development responsibilities. Categories of interest include Skincare, Haircare & Styling, Bath & Body, Suncare, Fragrance and Premium Colour Cosmetics. 


The role will stretch into new beauty brands acquisitions and their integration into the business and therefore will suit an ambitious self-starter.


As a formulation chemist you will be required to;

• Initiate the development process on new products;

• Develop/reformulate robust quality formulas meeting marketing's expectations.

• Lead the product development from lab to scale up.

• Perform variety of laboratory tests including stability and compatibility.

• Evaluate product properties through instrumental and other appropriate testing.

• Review materials and finished goods to determine chemical and physical properties.

• Create and/or review and approve technical documents to support developmental projects (i.e. ingredient statements, manufacturing formula card, cost formulas).

• Develop manufacturing processes for development projects

• Develop specifications for new and/or reformulated products

• Source and approve new and/or alternate raw materials.

You may also be required to coordinate the development of cosmetic products with co-manufacturers. You will;

• Ensure they meet the team’s expectations relating to performance, quality and safety.

• Lead the development process from briefing, formulation approvals, assisting with raw material and new technology research.

• Coordinate all cosmetic testing, support with the substantiation of product claims and maintain adverse event reporting processes.


POSITION REQUIRMENTS:


Education: Bachelor of Science Degree in Chemistry or related field required. THIS IS A MUST HAVE


Experience:

• Must have 2-5 years of experience in product formulations; preferably in Skincare, Haircare & Styling, Bath & Body, Suncare, Fragrance and or Premium Colour Cosmetics

• Must have experience with laboratory equipment through laboratory experience.

• Must have experience of working in a manufacturing environment

• Strong data management skills, included expertise searching and establishing Excel databases.

• PM experience would be a bonus.

This individual must be a self-starter and team player, and must be able to work well with little supervision. Exhibit team player qualities of cooperation and coordination; professional interaction in all business contacts, all day, every day.



ESPA Training Manager

Description 

You will play a key role in maintaining the integrity of ESPA treatments and products to ensure that an inspirational and accurate brand message is communicated at all times. You will deliver exceptional training on ESPA products, treatments and retail skills, at any of our accounts worldwide to the expected ESPA standard.


Responsibility

  • Ensure that accurate and practical training notes are prepared and distributed during training sessions and that they are regularly updated
  • Create accurate evaluation reports for all therapists upon completion of their course and any other relevant documentation required
  • To become trained in all levels of ESPA treatments and products and keep updated on new techniques or changes to procedures and to provide the support team with any recommendations or improvements to the training document
  • Being responsible for your training, ensuring you have all necessary information in plenty of time. Ensure that you can do all training set out & highlight if not
  • Submit current expenses, time sheets and Training Reports per course for all on site training and at the end of each course 
  • Create your own training plans (which will be sent to The Senior Training Associate for approval) for all training, ensuring that they are productive and effective. Be responsible for checking the organisation of all course, flights, travel and accommodation making sure it is both time and cost efficient
  • Carry out occasional ESPA treatments at our managed accounts or on press as required
  • Technology at the heart of learning i.e Embrace online learning/ virtual training

Requirements 

  • Initiative, commerciality, confidence and charismatic personality
  • Travelling extensively throughout the UK and worldwide, training our therapists in our exceptional treatments and 5 star standards 
  • Teaching/ lecturing experience
  • Minimum of NVQ Level 3 or equivalent in Beauty Therapy (Face and Body)
  • Work experience in a luxury spa environment as a Head Therapist, Trainer or Spa Manager
  • Ability to think outside the box and deal with unexpected situations
  • Strong communication skills, both written and verbal

If you would like to apply please email - charlotte.rees@thehutgroup.com 

ESPA Sales, Farnham Surrey- Regional Business Manager (Spa & Salon)- South West

Position Summary:

The ideal candidate will be based in in Cardiff, Bristol, Gloucestershire, or Somerset This commercial leadership role is fundamental to the development of existing and new business within the Southern Home Counties region, You will be responsible for ensuring the delivery of performance targets through the effective management of your accounts by taking a proactive approach to achieving and exceeding sales targets.


Key Responsibilities:

  • Research and progress new business opportunities within the region and ensure they are of a standard in line with ESPA’s new business profile.
  • Visit on a regular basis all existing accounts in line with the schedule agreed with the client and company expectations.
  •  Monitor, track and report on the commercial KPI’s within your areas; make recommendations and develop initiatives to help all businesses to achieve sales targets.
  •  Fully merchandise the Brand and ensure only current merchandising tools are utilised.
  • Ensure that ESPA Marketing Plans and Promotions are communicated and implemented in a timely manner and within the required timescales using the appropriate POS, collateral and promotions.
  • Ensure that all accounts are committed to providing their staff with the necessary level of training to allow the professional delivery of ESPA treatments.
  • Ensure stockholding is agreed with each account and the entire range is fully represented.
  • Establish strong working relationships with all clients and organise promotional events.

Desired Skills and Experience

  • CANDIDATES MUST HAVE A FULL, CLEAN DRIVING LICENCE
  • A proactive self-starter with business development and commercial experience as well as an in-depth knowledge of ESPA products and treatments.
  • Experience within an ESPA spa or salon at management level is preferable.
  • Strong commercial acumen and results driven, with the ability to work independently.
  • Proven experience within a regional sales focused environment.
  • In-house treatment training.
  • Computer literate and good level of numeracy.

Role Details:

Date posted: 14/09/2017

Position: Permanent

Alternatively, apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11258

Retail Therapist - Leeds

Position Summary:

To be a brand ambassador within the ESPA retail site with accountability to deliver the retail sales performance, the presence of ESPA within the store and to actively seek opportunities to maximise all aspects of the business. Provide excellent customer service, in line with our luxury brand, through retail product selling and the delivery of exceptional ESPA treatments. Support the Account Manager in all aspects of running the counter.


Candidates are required to have previous experience with:

  • Ability to work flexible hours (set shifts) in line with the opening hours of the store.
  • A qualified therapist with previous experience of delivering treatments.
  • A passion for retail selling and customer relationship building with the motivation to achieve and succeed. Previous retail experience and success are required.
Work for an ESPA Spa
Redefine|BDL Hotels – The Spa at the Midland – Spa Treatment Manager

The Spa at The Midland has developed into a major city centre draw for relaxation, beauty & grooming. With a team of more than 30 spa staff, the majority of whom live locally, the spa has gone from strength to strength scooping up many prestigious including receiving a 5 ‘Bubble’ rating from The Good Spa Guide for 3 consecutive years since opening. It’s no surprise that The Spa at the Midland has become a favourite of leading beauty editors and celebrities, as well as the ‘go-to’ day spa in the city and a first choice destination spa for guests nationwide. Most recently the spa won the Residential Spa of the Year 2017, 10 rooms or fewer - Professional Beauty Awards, Best Urban Spa 2017 – Good Spa Guide and our Director of Spa holds the prestigious award of Best Spa Manager, Country, from the World Luxury Spa Awards.


With a real focus on performance, people, quality, profit and communities at Redefine|BDL we transform hotels.


Redefine|BDL Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.


Position Summary

Responsible for supervising and coordinating the activities of employees in delivering outstanding spa treatment standards and customer service. Supports the Director of Spa in driving key elements such as staff relations and training, marketing and promotions, operating criteria, budgeting, VIP guests. Ensure guest and employee satisfaction. Assist with achieving the operating budget. 


Position Requirements

We’re looking for an individual who has;

• Passionate about delivering the very best leisure club and spa experience for your hotel customers and members

• Previous experience in a Head Therapist position, demonstrating proven success in leading a therapy team.

• Significant previous experience of Spa

• Degree/HND/NVQlevel 4 in Leisure or similar related subject useful

• Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.

• Excellent standard of numeracy, literacy

• Working knowledge of Microsoft Office

• Excellent level of spoken and written English

• To be able to work shifts that generally will be between 6.30 am and 10pm, which will include weekends and bank holidays

• To understand and utilise Spa Key Performance Indicators to manage your team and achieve spa targets.

• A desire to be “the best” with high standards

• To be smart and well presented

 

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; 

• Everyday discounts from high street retailers

• Discounted hotel room rates for you and your friends and family 

• Incentive programmes

• Flexible working arrangements because we know your life comes first

• Free meals on duty




ESPA Life at Corinthia London - Membership Manager

ESPA Life at Corinthia London – Membership Manager 


Set in a space of iconic beauty, ESPA Life at Corinthia London is quite simply the Next Generation of Spa. A pioneering new concept, ESPA Life excels at offering a fully integrated approach to wellbeing, bringing together a team of the world’s top experts to offer an unrivalled choice of spa, complementary alternative therapies, fitness, beauty treatments and Daniel Galvin Hair Salon


Position Summary

Responsible for driving membership sales, maximising all opportunities and ensuring sales targets are met or exceeded in accordance with the business plan. As an Ambassador for the spa this role will establish and retain an exclusive membership base, building strong guest relations and manage an effective retention programme whilst driving and delivering ESPA and Hotel brand standards.  


Position Requirements

• Must be eligible to work in the UK

• Initiative, commerciality, confidence and charismatic personality

• Work experience in a luxury spa environment

• Ability to think outside the box and deal with unexpected situations

• Strong communication skills, both written and verbal



ESPA Life at Corinthia London - Sales & Reservation Manager

ESPA Life at Corinthia London – Sales & Reservation Manager 


Set in a space of iconic beauty, ESPA Life at Corinthia London is quite simply the Next Generation of Spa. A pioneering new concept, ESPA Life excels at offering a fully integrated approach to wellbeing, bringing together a team of the world’s top experts to offer an unrivalled choice of spa, complementary alternative therapies, fitness, beauty treatments and Daniel Galvin Hair Salon


Position Summary

The Spa Sales & Reservations Manager is responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales. As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering ESPA and Hotel brand standards. Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team. 


Position Requirements

• Must be eligible to work in the UK

• Initiative, commerciality, confidence and charismatic personality

• Work experience in a luxury spa environment

• Ability to think outside the box and deal with unexpected situations

• Strong communication skills, both written and verbal


ESPA Life at Corinthia London - Head Therapist

ESPA Life at Corinthia London – Head Therapist 


Set in a space of iconic beauty, ESPA Life at Corinthia London is quite simply the Next Generation of Spa. A pioneering new concept, ESPA Life excels at offering a fully integrated approach to wellbeing, bringing together a team of the world’s top experts to offer an unrivalled choice of spa, complementary alternative therapies, fitness, beauty treatments and Daniel Galvin Hair Salon


Position Summary

As an Ambassador of treatment standards for ESPA, the Head Therapist is responsible for treating all VIPs and press. Provides support to the Treatment Manager in the smooth running of the treatment department, maintaining a high standard of treatments, cleanliness and motivation within the team. Carries out inductions for new therapists and conducts regular training of ESPA and Hotel brand standards. Responsible for driving treatment revenue and retail sales through motivating all therapists to achieve sales targets. 


Position Requirements

• NVQ Level 3, ITEC, CIBTEC, CIDESCO or comparable qualifications 

• Must be eligible to work in the UK

• Work experience in a luxury spa environment

• Ability to think outside the box and deal with unexpected situation

• Strong communication skills, both written and verbal


One&Only Reethi Rah, Maldives - Assistant Spa Manager

One&Only Reethi Rah, Maldives – Assistant Spa Manager 


Set on one of the largest private islands in North Malé Atoll, this superb all-villa resort offers an unrivalled level of style, truly unique experiences and endless activities to discover. Choose from a luxurious private Beach Villa or a Water Villa

floating above crystal waters, both enveloped in absolute quiet. The resort inspires extraordinary journeys for the soul.


Position Summary

Responsible for all aspects of the Spa Operation, supporting the Spa Manager in driving key elements such as marketing and promotions, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. The Assistant Spa Manager will play a key role in the Spa’s vision of success and guest expectation.


Position Requirements

• Initiative, commerciality, confidence and charismatic personality

• Work experience in a luxury spa environment as a Head Therapist, Trainer or Head Receptionist

• Ability to think outside the box and deal with unexpected situations

• Strong communication skills, both written and verbal


One&Only Reethi Rah, Maldives - Receptionist

One&Only Reethi Rah, Maldives – Receptionist

Set on one of the largest private islands in North Malé Atoll, this superb all-villa resort offers an unrivalled level of style, truly unique experiences and endless activities to discover. Choose from a luxurious private Beach Villa or a Water Villa

floating above crystal waters, both enveloped in absolute quiet. The resort inspires extraordinary journeys for the soul.


Position Summary

To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary


Position Requirements

• Work experience in a luxury spa environment

• Ability to think outside the box and deal with unexpected situations

• Strong communication skills, both written and verbal

• Computer literate and good level of numeracy



One&Only Reethi Rah, Maldives - Therapist

One&Only Reethi Rah, Maldives – Therapist

Set on one of the largest private islands in North Malé Atoll, this superb all-villa resort offers an unrivalled level of style, truly unique experiences and endless activities to discover. Choose from a luxurious private Beach Villa or a Water Villa

floating above crystal waters, both enveloped in absolute quiet. The resort inspires extraordinary journeys for the soul.


Position Summary

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa. 


Position Requirements

• NVQ Level 3, ITEC, CIBTEC, CIDESCO or comparable qualifications 

• Work experience in a luxury spa environment


ESPA at the g, Galway - Head Therapist

ESPA at the g, Galway – Head Therapist (NEW)

The g Hotel & Spa is the epitome of creative Galway. It is the only five-star hotel and destination spa in Galway and the stunning interiors were designed by milliner to the British Royal Family, Philip Treacy who is originally from Galway.


Position Summary

As an Ambassador of treatment standards for ESPA, the Head Therapist is responsible for treating all VIPs and press. Provides support to the Treatment Manager in the smooth running of the treatment department, maintaining a high standard of treatments, cleanliness and motivation within the team. Carries out inductions for new therapists and conducts regular training of ESPA and Hotel brand standards. Responsible for driving treatment revenue and retail sales through motivating all therapists to achieve sales targets. 


Position Requirements

• NVQ Level 3, ITEC, CIBTEC, CIDESCO or comparable qualifications 

• Must be eligible to work in the Republic of Ireland

• Work experience in a luxury spa environment

• Ability to think outside the box and deal with unexpected situation

• Strong communication skills, both written and verbal




ESPA at the g, Galway - Therapist

ESPA at the g, Galway – Therapist 

The g Hotel & Spa is the epitome of creative Galway. It is the only five-star hotel and destination spa in Galway and the stunning interiors were designed by milliner to the British Royal Family, Philip Treacy who is originally from Galway.


Position Summary

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa. 


Position Requirements

• NVQ Level 3, ITEC, CIBTEC, CIDESCO or comparable qualifications 

• Work experience in a luxury spa environment



Al Faisaliah Spa By ESPA - Spa Therapist

Al Faisaliah Spa By ESPA - Spa Therapist 


SCOPE OF ROLE

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa. 


KEY AREAS OF RESPONSIBILITY


SPA & RETAIL SALES

  • Responsible for achieving retail sales targets as set by the Spa Director/Treatment Manager.
  • Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
  • Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centres in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
  • Participate in demonstrations/ events as required.
  • Ensure that daily sales figures are accurately recorded.


TREATMENT STANDARDS/OPERATION

  • Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
  • Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist. 
  • Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified. 
  • Protect the guest experience by moving quietly around the treatment room and in corridors. 
  • Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
  • Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the spa standards.
  • Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.


GUEST RELATIONS

  • Maintain the highest standard of guest service by following ESPA protocols and displaying genuine care and attention to detail.
  • Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
  • Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
  • Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively. 


HEALTH, SAFETY & HYGIENE

  • Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
  • Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following ESPA protocols. 
  • Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
  • Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.  
  • Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
  • Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities. 


GENERAL

  • Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director. 
  • Always be punctual and prepared in advance of treatments.
  • Support all departments in the spa including covering reception and spa attendant duties as and when required.
  • Must adhere to training as set down by the Treatment Manager and Head Therapist and attend all training courses as deemed necessary.


If you are interested in applying for this position please email your CV and Cover Letter to Charlotte.Rees@thehutgroup.com 

Gleneages - Spa Therapist

Gleneages - Spa Therapist 


SCOPE OF ROLE

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa. 


KEY AREAS OF RESPONSIBILITY


SPA & RETAIL SALES

  • Responsible for achieving retail sales targets as set by the Spa Director/Treatment Manager.
  • Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
  • Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centres in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
  • Participate in demonstrations/ events as required.
  • Ensure that daily sales figures are accurately recorded.


TREATMENT STANDARDS/OPERATIONS

  • Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
  • Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist. 
  • Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified. 
  • Protect the guest experience by moving quietly around the treatment room and in corridors. 
  • Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
  • Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the spa standards.
  • Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.


GUEST RELATIONS

  • Maintain the highest standard of guest service by following ESPA protocols and displaying genuine care and attention to detail.
  • Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
  • Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
  • Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively. 


HEALTH, SAFETY & HYGIENE

  • Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
  • Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following ESPA protocols. 
  • Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
  • Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.  
  • Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
  • Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities. 


GENERAL

  • Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director. 
  • Always be punctual and prepared in advance of treatments.
  • Support all departments in the spa including covering reception and spa attendant duties as and when required.
  • Must adhere to training as set down by the Treatment Manager and Head Therapist and attend all training courses as deemed necessary.


If you are interested in applying for this position please email your CV and Cover Letter to Charlotte.Rees@thehutgroup.com 

The Grove - Spa Therapist

Position Summary:

Guests visit The Grove, Hertfordshire’s spectacular 5 star hotel resort, for a real breath of fresh air. Central London quality – and benefits - without the hassle. From sheer indulgence to all sorts of outdoor activity across the 300-acre estate, our world-class, award-winning Sequoia Spa and Health Club soothes and stimulates, revitalises and inspires. To continue exceeding our guests’ expectations, we need to rely on, and develop, every member of the team.


Candidates are required to have previous experience with:

As a Spa Therapist, you will need relevant qualifications (BTEC, NVQ, ITEC, CIBTAC or equivalent), preferably with ESPA training and product knowledge. Your spa experience will certainly have included delivering predominately massage treatments. But more than that, we’re looking for a positive focus on customer care, the flexibility to work shifts and weekends, the ability to communicate and interact with guests, in English, and the desire to play your part in a fantastic team.


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID - GRV ST

Corinthia Budapest, Budapest H-1073- Spa Therapist

Position Summary:

International luxury hotel with premium services and high-class facilities is looking for an ambitious, determined and highly motivated individual who is seeking to embark on a career in the luxury spa industry.

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Candidate requirements:

  • Beauty related qualification essential (Face and body)
  • Five-star hotel experience and experience in the hospitality industry
  • Good communications skill
  • Flexibility
  • Customer orientation and pro-activity

Role Details:

Date posted: 19/07/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11240

ESPA Life at Corinthia London- Spa Sales & Reservationist

Position Summary:


The Spa Sales & Reservationist position is responsible for maximising the revenue of all business centres in the spa through effective scheduling, yield management and sales. As an Ambassador for the spa this role ensures outstanding five star guest relations, delivering ESPA and Corinthia brand standards at Spa Reception.


  • Keep abreast of newest trends and innovations in the hospitality industry.
  • Generally be alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.
  • Maintains a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
  • Receives training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
  • Adheres to training as set down by the Spa Sales & Reservations Manager and attend all training courses as deemed necessary.
  • Ensures confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
  • Reports any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
  • Organises scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
  • Ensures that adequate supplies of all public information material are available and are in immaculate condition
  • Records and tracks turn away business and repeat guests through the Spa Software system.
  • Provides information on spa facilities during tours including benefits, utilisation instructions and health and safety.
  • Prepares the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
  • Sets realistic, measurable spa standards, objectives and goals to be achieved and communicates to leaders and employees

Role Details:

Date posted: 20/04/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11204

ESPA Life at Corinthia London- Head Therapist

Position Summary:

Set in a space of iconic beauty, ESPA Life at Corinthia London is quite simply the Next Generation of Spa. A pioneering new concept, ESPA Life excels at offering a fully integrated approach to wellbeing, bringing together a team of the world’s top experts to offer an unrivalled choice of spa, complementary alternative therapies, fitness, beauty treatments and Daniel Galvin Hair Salon.


Corinthia Hotel London combines contemporary flair with traditional grandeur. Situated in the cultural heart of the capital, the hotel features 294 beautiful rooms, elegant restaurants and bars and the largest, most breathtaking spa in London, ESPA Life at Corinthia.


Within London’s most exciting luxury 5* hotel, Corinthia Hotel London, ESPA Life at Corinthia opened its doors in spring 2011 and has already been voted ‘Best European Spa’ 2013 in The Times, The Sunday Times and the Sunday Times Magazine Travel Awards 2013.


The exciting partnership with ESPA began with the launch of ESPA at Corinthia Hotel London, the eagerly anticipated flagship spa of these two prestigious brands. Set over four floors with just under 4000 square metres, this impressive spa takes innovative design to a new level, offering an outstanding array of spa and wellness facilities combined with an exceptional experience synonymous with the ESPA philosophy.


Providing individual service with precision and empathy for our guests you will be the heart and soul of this next generation of spa in London’s iconic 21st Century Grand Hotel. ESPA Life at Corinthia London brings together an unrivalled team of professionals offering a fully integrated wellness approach alongside the luxury spa experience.


Our iconic hotel lies at the heart of the capital. Facing the River Thames, it is within easy walking distance of the Houses of Parliament, Westminster Abbey, Trafalgar Square, the National Gallery and the London Eye. A short stroll will take you to Buckingham Palace, West End theatres, Covent Garden, Piccadilly Circus and the grand shopping thoroughfares of Regent Street and Bond Street. 


Role Details:

Date posted: 09/03/2017

Ref: CO/T

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11107

ESPA Life at Corinthia London- Retail Specialist

Position Summary:

The Retail Specialist position is responsible for guest relations and for driving the retail revenue of all retail brands in the spa through effective recommendations and sales of products and treatments. As an Ambassador for the spa this role ensures outstanding five-star guest relations, driving and delivering ESPA, SP&CO and Corinthia brand integrity and standards. Provides support to the Sales and Reservations team, whilst giving the guest an exceptional and memorable journey.


  • Updates own knowledge of products and treatment brand standards, outside of formal training by ESPA. 
  • Maintains a sound knowledge of all retails products, treatments, packages and any promotions.
  • Receives training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. Regularly updates training for all staff on this area.
  • Adheres to training as set down by both the Sales & Reservations Manager, SP&CO, ESPA International Business Manager; and attends all training courses as deemed necessary.
  • Conducts effective inductions and ongoing retail product training for all Therapists and Spa Sales & Reservationists in line with ESPA and Corinthia brand standards, and SP&CO accurately recording and keeping Training Inventory Checklists for each team member.
  • Assists the Sales & Reservations Manager where required in calculating team retail incentives/commissions on a monthly basis, submitting to the Sales & Reservations Manager for approval.
  • Ensures retail stock inventories are accurately recorded through the Spa Software.
  • Ensures that retail PAR levels are in line with business demands and revenue sales.

Role Details:

Date posted: 26/07/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11242

Ritz-Carlton Langkawi, Kedah, Malaysia, Head/Therapist

Ritz-Carlton Langkawi, Kedah, Malaysia - Head/Therapist

Position Summary:

Exciting opportunity for dedicated Spa Therapists (all levels) with five star Spa experience – amazing location, advanced technical treatment training and rewarding package.


Role Details:

Date posted: 27/03/2017

Ref: T1/BB/11197

Position: Permanent


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11197



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